Your viewing posts tagged; "Author: Richard Browning"

May 22, 2009

Amazon 1p bizarre sale: Is it a rip-off?

As the queues of respectable-looking people desperate to spend a penny form outside the local branch of Marks & Spencer again this morning, one of our tech guys downstairs has pointed out that sometimes when goods are sold for 1p  there can be a catch.

Colin, not his real name, bought four items for 1p each and another for £2.39 from the same supplier on Amazon.co.uk marketplace, the part of the Amazon website where third-party traders sell their wares.

The five items were promptly dispatched in the same A4 envelope for which Colin was charged a separate £4.84 'shipping charge' for each item. Total shipping for one envelope: £24.20.

While I find this rather bizarre - though not nearly as bizarre as queuing to go into a shop - it is perfectly above board and stated within the terms; Colin probably should have known better. But I can't help feeling the urge to remind anyone tempted by offers with the whiff of 'too good to be true good' about them, remember to digest the rules on caveat emptor first.

Click on the images to enlarge:

Amazon_invoice Amazons_envelope

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May 18, 2009

'UK vehicle car scrappage incentive scheme - the latest and best deals and offers'

A fine round-up - with links to manufacturers' websites - of current car scrappage deals can be found on the MSN site. Check out...

Car scrappage latest and best deals (MSN)

They say: 'Here are the latest up-to-date scrappage deals on the market. All are subject to change. Where a deal has been confirmed by the manufacturer, then your local dealer should know about it. If they don't send them the URL to this webpage, or better still, print it off and take it down there.

'There is no obligation for car makers to join this scheme, so if they haven't there is no point badgering them about it. Having said that, in these difficult times they can still be expected to do you a good deal if you have cash waiting to be spent...'

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May 15, 2009

Funny Asda complaint about a pizza

I'm not sure why Asda seems to attract the prank callers. It always strikes me as one of the better supermarkets with wonderful, helpful and friendly staff. In fact the customer services rep in this clip handles himself with dignity and professionalism - for the first minute at any rate.

If you liked that here's another one from the archives

Tesco/Asda prank call

Related

Tara's tips: Latest shopping vouchers

Richard Browning

May 06, 2009

Fraud now so prevalent it has its own country

The latest figures show that banking fraud continues to rise but did you know that Fraud is now a country in its own right?

It is if you head over to the Alpha Telecom site. Between France and French Guiana, apparently. Click pic to enlarge.

Alpha_Telecom

 

Richard Browning

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April 04, 2009

Well, here's one way to make money online

Postage I received a package this week from a trader on Amazon Marketplace and was surprised to see that the postage had been run through the franking machine of the geography department at Bristol University.

No wonder university fees are so high.

Still, it's a great way to make money as an online trader. Of course, I'm sure in this case the money was refunded to the college.

Richard Browning

Related

Secrets of the scams revealed

Scammers to target indebted

March 05, 2009

How to write a (credit crunch) book

Richard Browning is the author of How to Survive the Credit Crunch: 101 top tips to beat the credit crisis. Here's how the book came about...

A few years ago, at the height of Britain's spending binge, I popped in to one of half-a-dozen High Street hairdressers in town with my daughter, who needed a quick trim. The bill for a few minutes' work came to £35. My daughter was six years old.

A delighted receptionist explained that the £5 offer posted in the window was only available at certain times of the day, mostly during school hours. I’d not read the small print. They’d won, I’d lost.
 
Well not exactly.
 
Small print, or Satan's get-out clause, is a burial ground for bad news and rip-offs. But almost nobody reads it. Often because it's impossible.

If you want to play the National Lottery online, the terms and conditions that players have to read run to more than 39,000 words. Some of Shakespeare's plays aren’t much longer than that and he was really good with words. But you wouldn’t want to read a whole play just to gamble a quid or two.

Luckily, when banks tweak their small print they are obliged to tell you. Luckier still, the journalists on This is Money and our sister newspapers are on hand to read it for you. They've often met the leading figures responsible for the misery we are now facing and have, within the laws of the land, been reporting on the warning signs for years.

At the heart of the credit crunch - or the total collapse of trust in the financial services industry – was deception, greed and stupidity all screened by incomprehensible small print or spin.

My experience at the hairdressers was simply a reflection of how that arrogance filtered down to everyday life. It was one of many experiences over the years that have earned me the right to write a money-saving book on How to Survive the Credit Crunch. I don’t just preach this stuff. I do it. And so does my family.

You see, for two and a half years following the infamous £35 trim, I cut my own hair.
 
Never mind that towards the end I resembled some kind of experimental hedgerow - that's not the point. By seeking cheaper alternatives and by taking the DIY route, we'd saved hundreds of pounds.

Another experiment we tried as a family was to see how long we could survive without setting foot into a shop. I hate shopping. And the shops, I don't doubt, hate me back. I rarely buy what I don't need and I certainly don't buy anything if the price isn't right. But supermarkets have an almost magical hold over the subconscious and the temptation to buy extra is often too much to resist.
 
Arranging online shopping facilities with the supermarkets was surprisingly easy and with a bit of planning you only order exactly what you need. It meant suddenly we were making no impulse buys and were generating little waste. The average British family throws away more than £600 worth of food every year. By any measure this is a ridiculous state of affairs.
 
After about three months, we had squirrelled away enough cash to pay for a long weekend including flights, accommodation and spending money in Bergen, Norway - one of the most expensive places in the world. Not bad for not doing anything.
 
Our shopping experiment came to an end when the light bulbs began popping. You can’t buy a light bulb online in an emergency. But again, we'd proved a point. You can save money with almost no effort and it can be fun. It's easy when you get your head around it. These days we shop at the local market and other local shops on a need-to-buy basis. It still saves plenty of money over the filling-the-giant-trolley-experience at the out-of-town supermarkets.
 
A saving of a mere £10 a week adds up to a whopping £520 a year. And £50 a week is more than £600 in three months. I know people who spend that on mobile phone calls.
 
Now, I'm not suggesting for a minute that everyone should start hacking chunks off their own heads or not go shopping. We’d soon become a terribly scruffy nation with an economy on death row. And we wouldn’t want that to happen, ahem.

CreditCrunchfrontcover Since the book, How to survive the credit crunch: 101 top tips to beat the credit crisis, was published towards the end of last year I have been asked many times the same two questions.

First: How long did it take to write?

And second: Why do I think it is acceptable to treat such a serious subject in a light-hearted and sometimes funny way?

The answer to the first question is a week. It took five days to write the main body of the book – the 101 tips, about 25,000 words - and two more days to write the introduction, most of which I wrote on the London's tottering underground system, the Tube.

The introduction was about the descent from carefree spending binge to black hole of financial mismanagement and debt. It needed to be compiled as close to publication as possible and I wrote 7,000 words en route to the England v Azerbaijan World Cup qualifier at Wembley and finished it on the same journey to see Oasis in concert the following week. It is amazing what you can achieve if you make the most of your spare time. It's one of my top tips.

But such time scales do myself something of an injustice. Not just because I’ve been writing most days as a journalist for more than 20 years - and writing lots of words in more or less the right order is what I do - but because for even longer, I’ve led a money-saving lifestyle. And it is really quite easy to write about what you know. It’s all about simplicity.

'Simplicity,' said that well-known artist, inventor, musician and mathematician Leonardo da Vinci, 'is the ultimate sophistication'. And he had a point. In financial terms, it means if you borrow money, you pay it back. If you have money, you manage it in the simplest way possible. To complicate it is to fall prey to the perpetrators and the causes of the credit crunch.

One of my most important tips about saving money is to take a step back from your daily life and see if there are any patterns of waste that you’re not aware of, such as regular trips to a shop that has become a habit rather than a need. Bank statements are a reliable source of that information. Similarly, if you can find a hobby or develop an interest and meet like-minded people, you will soon find that you’ll not only stop spending on the frivolous but you could form friendships that last for a lifetime, which in turn can save you a fortune as you share skills, contacts and equipment.

In answer to the second question I say, well, for at least the last eight years so many people I have spoken to laughed in my face when I questioned the dangerous levels of credit card debt they were racking up that the best way to cope now is maybe to take a light-hearted view of the consequences and the solutions. We’re British, it’s what we do. But a frightening number of people have been really stupid.

In fact, the stupidest advice I think I have ever heard is the idea that (unless you're a financial wizard) you can manage your debt by taking out more credit cards. It is a theory regularly espoused but anyone, such as me, who has struggled with plastic debts in the past, will know that the card companies are not stupid and will do everything within their power to make you spend more, take on more debt and pay their punitive interest rates.

If you have debts, you have to pay them off. It’s not clever, or stupid or funny. It’s really simple.

And if you want to write a book, that's simple too. Just do it. It may take longer than a week but if you write about what you know. Anything is possible.

Buy How to survive the Credit Crunch (rrp £6.99) for just £4.50+p&p from This is Money's bookshop

...or from Amazon (price fluctuates, free delivery)
 

...and from all good High Street, airport and railway station stores. Find out more>> 

Richard Browning


More This is Money authors explain their craft

How the commodities super-cycle means my book was worth writing, I hope - by Philip Scott

How to get your book published (from the author of Fantasy Island)

February 02, 2009

What cost a bit of snow to UK retailers?

Today, I have had a first-hand view of the distopian horror show that was last year predicted by the think tank, the Item Club.

And it is quietly terrifying.

The railway station is closed. The usually bustling bus lanes are also empty. Abandoned cars are scattered at weird angles at random places around the town. The banks are closed. The mobile phone shops, estate agents and shoe shops are all closed. I counted 22 people in the town centre, including me. A small handful of shops have managed to open. But in the one supermarket that has opened for a few hours, the shelves for bread and meat and milk lie empty.

It has, you see, been snowing. It is beautiful. But it is also eerie. Scary maybe.

Now, this is not a criticism of people who have taken the day off. I wasn't able to get to work either. Where I live - a medium sized market town within a 15-mile stone's throw of the capital - has shut down. There are no household deliveries of post or milk - or anything else. A delivery lorry and its driver has been in the car park since Sunday evening waiting in vain for its destination store to open. Without 4-wheel drive there's no way out of this town - or in. The firefighters have been on hand to help push cars of the more foolhardy motorists uphill so they may escape before nightfall. It's not working.

All of the schools in the county are closed. Lights are off at the town hall and the doors are bolted. And so it goes on. The silence maybe a joy. But the cost to these business will not be.

It is perhaps worth mentioning the stores that did manage to open today: Waitrose, the mini Co op, Argos, Waterstones, Wilkinson, Robert Dyas, Boots, McDonald's, Pizza Hut and the mega-discount shop. That's about it.

The offices of the small businesses - another vital source of custom for the retailers - all appear to be locked up. As are Marks and Spencer, Jessops, Cafe Nero, Starbucks, TK Maxx, Vision Express, Specsaver and all the other opticians and WH Smith. Woolworths, sadly, has been lying empty for a few weeks.

Now, you'll notice from the list that this town sounds like it might be twinned with imaginery American retail mecca Chain-Store, Idaho. Most of the independents have been forced out already by the rents, the might of the chain stores, the out-of-town supermarkets and rueful parking restrictions. But how many of these 'mighty' chains are really in a position to weather, well, this kind of weather?

If it's OK, I'll leave the calculations for how much this blanket snow covering and near-blanket business closure might cost the retail sector to my colleagues on the newspapers to work out. And I suggest you buy a copy of one in the morning if you can. You see, the newsagents are either closed or turning away disappointed customers today; there were no newspaper deliveries. It became apparent to me that if we stop buying newspapers, we'll not only kill off a part of our tradition but we'll also kill off the spin-off passing trade from the people who pop into town to buy a newspaper every day. And that could kill off a whole town. And we don't want that to happen. I've seen what it looks like.

And like I said, it's quietly terrifying.  

Richard Browning

January 28, 2009

Discount vouchers: whatever happened to just going to the pub?

Whatever happened to just going to the pub for a pint and a meal?

The internet. That's what happened. 

Publunch Now that managing your money has been made so complicated by wiry 0% credit card salesmen masquerading as your online mates, the idea of simply borrowing money and paying it back is but a distant memory.

The idea that you go to a shop and buy something if you want it - and don't buy it if you don't want it or the price is too high - has become something that belongs in a cobwebby corner of the Museum of The Olden Days.

Nowadays, to go to the shops or the pub you have to have to have:

  1. A broadband connection - from around £200 a year.
  2. Time to rummage through encyclopaedic directories of what look (to me) like largely pointless special offers as you hunt desparately for voucher codes and coupons for '20p off Lenor'*. 
  3. A printer fuelled with ink to print the voucher - and have you seen the price of ink?
  4. The foresight to remember where you put the voucher once you've printed it so you can find it when you eventually get round to deciding to redeem it - if it hasn't expired already.
  5. A financial state of affairs so confused that you can no longer make rational choices on your own about where to spend your money.
  6. Never been to the USA where coupons are so prevalent that they take pointlessness to hurtful new heights of wastes of time and paper.
  7. That's enough have to haves...

While I know that everyone loves a bargain and that the idea of something for nothing is a powerful destroyer of common sense, remember - before we completely take leave of our senses - that there is no such thing as a free lunch. And many so-called money-saving ideas are about spending money on stuff you wouldn't otherwise have ever considered spending it on.  

But folks, it doesn't have to be that way. If we can relearn some of the basics that make civilisation, erm, civilised, like going outside, walking, buying ingredients for cooking, talking to people, thinking rationally we will quickly re-establish contact with the real world and carry out activities such as making dinner ourselves, or heaven forbid, walking to the local pub. It worked for centuries. In fact, the only difference these days and for the last couple of decades is that pubs are pretty good at doing reasonably priced food.

In my inbox is yet another press release from a media agency asking whether I'd be interesting in promoting the latest offer from some pub chain or other. This is how this idiocy works. Bewildered company execs feel they have to jump on any money-saving band waggon possibly for their very survival as they watch the herds of people sitting, waiting for details of these discount offers to fall into their oversized laps. Britons now live in herds, you see. There's nothing much these companies can do about that.

But rather than offering decent prices to all its customers - a great way to instill loyalty and respect in troubled times - the companies employ the services of PR agents; the spin doctors and cover-up merchants whose role in the causes of the credit crunch should not be under-estimated. The spinners then pummel the media with details of these special offers, which we then publicise because you have to give the readers what they want. Well not me. If a company can't offer discounts upfront to all customers or, at a pinch, as a loyalty bonus for repeat custom they really don't deserve my business - and certainly not any publicity.

Richard Browning - author of How to Survive the Credit Crunch

I should add that these views are mine and that one of the finest things about This is Money is that it is a collection of different voices and opinions. After all, no financial advice or opinion fits all. I just wish more people would take a bit more time to see through the spin and make their own decisions. The information is out there. And if you disagree use the comments facility at the bottom.

Related

'Discount addicts' in threat to High Street

and without irony

This is Money's collection of discount vouchers

* By the way, this is not meant to put Lenor in any perjorative light - it's merely a quote from a lyric from Britain's great musical poets, Half Man Half Biscuit.

January 24, 2009

Warning for Virgin broadband customers

Oh dear. Something's gone wrong at Virgin Media. An as yet unidentified problem with the server that powers its PCguard security software means, according to the service desk, that most customers are going to find that their firewall, anti-virus, anti-spyware and so on are disabled. You ain't protected. And the only way to fix it, I'm told, is to log in to Virgin's remote help where someone from Virgin can then log into your computer and sort it for you - and for every customer individually. Wow. **

You can phone the help desk on 0845 045 0001 but there's nothing they can do. In fact the first time I phoned, late Friday, a clearly bedraggled soul told me: 'Personally, you would be better off installing [the free anti-virus program] AVG. It does exactly the same thing as PCguard and it works. I can't see this being fixed.'

Every customer has somehow been given the same licence key (code) so as far as their computers are concerned every customer is trying to access more than the permitted number of copies and it crashes.

There's no detail of this on the Virgin Media service status page. Funny that.

Could this be Virgin's TalkTalk moment?

Is TalkTalk worse than British Gas?

Sorry no TalkTalk

More search results for TalkTalk woes

Let us know if you're in this mess with Virgin. Click on comments.

Richard Browning

** Updated Monday 2 Feb: An official Virgin spokesman has been in touch to say that this problem is only affecting about 100 customers. 'The situation occurs under certain specific circumstances such as when a customer tries to upgrade from PCGuard to PCGuard Total or has PCGuard Total already and tries to reactivate.' 

As a long-standing Virgin customer I'm dismayed that the help desk got it so wrong - three times - because until now it has proved to be by far and away the best customer support service of all the communications companies quite possibly put together. Apparently it takes a while for the info to filter through the company to the guys who need it most. Frankly, I don't think that's good enough. But should I give TalkTalk a try out? Anyone?



 

September 03, 2008

Most commented: the stories that spark debate

ChattingOur reader comments at the bottom of stories can make fascinating reading so I thought I'd create a list of some of those that have provoked the most debate.

Favourite subjects for comment include house prices (as you might expect), broadband deals, bank charges and the payment protection insurance rip-off, parking fines, car tax, Premium Bonds and buy-to-let to name a few.

Most commented stories - view the list here

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