20 reasons to avoid British Gas

A deregulated domestic fuel industry sounds great (actually it doesn't) but in practice it's just one giant hassle. Another one.

Competition is great in theory but isn't it better to stick with the same old gas and electricity company and pay a bit extra for an easy life? Well no it's not. Because 1. British Gas is a customer services disaster factory and 2. Today its claims that it is cheapest are in tatters.

But you can fix it this lunchtime.

Read this
British Gas no longer the cheapest

Still in doubt, read this
Should you switch?

And switch to a new supplier in a few minutes >>

20 reasons why you might not want to be a British Gas customer

Jan 2008
1. British Gas in 'profiteering' row
2. Why did British Gas raise prices?
3. British Gas customers to pay £1,000 bills

December 2007
4. British Gas profits won't stop bills leap
5. My custom was 'stolen' by British Gas
6. Financial sleuth Tony Hetherington investigates British Gas

October
7. British Gas still failing says watchdog
8. Investigation: British Gas (again)

August
9. When will British Gas bungles end?
10. Hounded for nine years by British Gas
11. Investigation: British Gas bullying

June
12. British Gas messes up 45,000 direct debits

May
13. Most complaints to Money Mail are about British Gas
14. Wooden spoon for British Gas

April
15. We take British Gas to task
16. British Gas customer services awful on every level
17. British Gas swamped by billing complaints

February
18. Billing errors? British Gas again

The Money Blog
19. British Gas - institutionally moronic
20. British Gas nightmare - customer service hell

'Simplicity,' said Leonardo da Vinci, 'is the ultimate sophistication'. What a guy. It's so true. Trouble is, if you're a parent at work nothing is ever that simple. That's why we're here with the time and money-saving tips.